Apologies for any cross-posting
Dear all,
Please find below details of a fully-funded ESRC studentship (co-supervised by
me and Catherine Montgomery) on the relationship between healthcare-related
online feedback and complaint.
The successful candidate will be based in Science, Technology & Innovation
Studies (STIS) at the University of Edinburgh, and it is a collaborative
project with Care Opinion
(https://www.careopinion.org.uk). The
deadline for applications is 19th April.
Further information, including how to apply, can be found here: Care and
Complaint: Exploring Changing Technologies of Feedback and Complaint in the
Scottish NHS - Scottish Graduate School of Social Science
(sgsss.ac.uk)
Project summary below:
The University of Edinburgh invites applications from suitably qualified
graduates for a fully-funded PhD studentship in Science, Technology and
Innovation Studies (STIS) on the relationship between healthcare complaints
and online feedback in the UK, focusing on Scotland. Service user complaints
and concerns are a valuable resource in healthcare, they provide opportunities
for improving quality and safety, help identify and address problems, and can
be a source of institutional learning. However, traditional complaints
procedures are often ineffective and inefficient, with negative outcomes for
staff and patients alike. More recently, there has been a dramatic rise in
feedback platforms where people share experiences of healthcare services
online. The project will use qualitative methods to generate novel
sociological insights into the interaction between online healthcare-related
feedback and traditional complaint procedures. It will contribute to
healthcare policy and service delivery debates on how to enhance healthcare
complaint procedures in the UK, focusing on the use of online feedback
platforms and practices.
Best wishes,
Fadhila
Dr Fadhila Mazanderani
Science, Technology & Innovation Studies
Please note that I work part-time and responses to email may be delayed
The University of Edinburgh is a charitable body, registered in Scotland, with
registration number SC005336. Is e buidheann carthannais a th' ann an Oilthigh
Dh?n ?ideann, cl?raichte an Alba, ?ireamh cl?raidh SC005336.
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