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Infrastructuring for organizational resilience: Experiences and perspectives for business continuity

This workshop discusses organizational resilience and resilient infrastructures by uniting -researchers, professionals, and experts from various disciplines. It hopes to broaden this research horizon by overlapping the multidisciplinary perspectives of resilience and crisis research with human-computer interaction (HCI), CSCW, organizational, and business studies. The COVID-19 pandemic and the subsequent physical and social constraints have been detrimental to different organizations' activities, especially to small and medium enterprises (SMEs). SMEs must recognize and search for opportunities to adapt to this crisis by developing resilient organizational infrastructures. These adaptations can be crucial to overcoming the current disruptions challenging the continued existence keeping in view the intrinsic diversification of various business and industrial sectors:

So, how should organizational infrastructures be designed to instill resilient properties like adaptive capacity, self-adjustment, and continuity?

We intend on bringing this discussion under the umbrella of CSCW to explore the potentials of collaboration and cooperative work in organizational infrastructure. Through this workshop, we offer research prospects by applying resilience theories to study organizational infrastructure and infrastructuring activities, which can be used for their prospective transformations into resilient infrastructures.

For more information about the topic and background of the workshop, please see our website: https://bcmecscw.kompetenzzentrum-siegen.digital/

How to participate?

The workshop aims to help build a richer understanding of issues related to the analysis and design of resilient infrastructures by:

• building on case studies from empirical fields addressing different organizational infrastructures (including tools, services, networks etc.)
• discussing salient features of organizational infrastructures concerning resilience theories and therefore,
• bringing the discussion on organizational resilience under the umbrella of CSCW to explore the potentials of collaboration and cooperative work in organizational infrastructure.

To achieve these aims, the workshop will involve a collective sharing and analysis of case studies and experience from HCI, CSCW, business studies, organization theory, SME research, digital transformation, crisis informatics, and resilience research. We invite participants to submit short position papers between 2-4 pages comprising one or more case studies, empirical research, or at least some description of infrastructure or organizational setting that the workshop participant is familiar with and can discuss at the workshop. The position paper should also include some context information about that setting and relate to the focus areas of the workshop. We hope to articulate research dimensions around organizational infrastructuring that is akin to the research arenas in organizational resilience. The short position papers will be distributed to all the participants before the workshop to allow preparation beforehand and to foster intense discussions at the main event. The organizers will facilitate interactive debate by providing some prominent and overlapping themes identified in advance from the papers. To create a productive setting in the workshop right away, we would like to encourage you to reflect on the following issues: field of your research or/and development, SME or organizational context of the case study, the understanding of resilience strategies, theories, the concept of infrastructure, infrastructuring and methods concerning your research. We hope to address topics (questions) within this work such as (but not limited to):

• Barriers to resilient infrastructures
• Infrastructural evolution over time
• Disruption, change, and innovation as stimuli for infrastructural evolution
• Impact of resonance activities on organizational resilience
• Improvised collaborations for organizational resilience
• Collaborative organizational resilience
• Collaboration in coping and recovery work
• Collaborative innovation through and by infrastructural inversion
• Implications of digital transformation on organizational infrastructure
• Implications for resilient organizational infrastructure design
• Strategies for continuity in crisis
• Role of situation awareness in business continuity
• Digitalization and the increasing vulnerabilities in organizational infrastructure
• Internet of things for improved organizational resilience
• Infrastructural obsolescence
• Critical resilient infrastructures

Please submit following the provided template formatted according to the ECSCW template, available in LaTeX,

RTF , or MS Word format.

The workshop organizers will review the short position papers of the applicants. We would like to limit the number of participants to a maximum of 15 to provide a setting with an appropriate time frame for presentations, collaborative work, and group discussion. The collective research in the workshop will be published as a special issue in CSCW Journal

Important dates:

Workshop paper submission deadline: April 20th, 2021

Decision notification: May 10th, 2021

Camera-Ready: May 20th, 2021

Workshop: 7th and 8th June 2021, between 3-7 pm CET on both days, completely digital via Zoom

Organizers:

Hussain Abid Syed Marn Schorch Sam Addison Ankenbauer Sohaib Hassan Volkmar Pipek Konrad Meisner Martin Stein Sascha Skudelny Helena Karasti

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